You will receive a warranty after your Contractor/Dealer has completed your project. A copy of this is kept on file at Vinyl Product System, so that all parties have a record of the transaction.

Report the warranty issue to your Dealer/Contractor, who will determine whether your doors and windows need to be inspected and either installation or workmanship is causing the problem.
If the doors or windows have not been properly installed, or there is a problem arising from faulty workmanship, your Contractor or Dealer will try to rectify the issue directly with you.
If your Contractor has not been able to resolve the issue, or has failed to comply with any product-related issues still under Warranty, please fill out the product support form on our Services Section.  Vinyl Product System Service Representative will then contact you.
You must have a registered Vinyl Product System Warranty in order to validate your claims. You may be required to pay certain fees if your Warranty is non-registered or we receive invalid information. For further information, please read the Warranty papers that come with your product, or the Warranty section of this web site.

Simply send an email requesting a free catalog.

Our Head Office show rooms are always open to the public for viewing our products.
Canada: 346 Millway Ave, Unit #6, Concord, Ontario.

One of the beauties of vinyl frame window units is the relatively minimal amount of maintenance (interior and exterior) required to keep them looking beautiful. Unlike other materials, our vinyl is guaranteed not to pit, peel, fade or flake. And, it never needs painting.
However, like any exterior surface exposed to the elements, your windows and doors will become dirty and require some cleaning. This is where your decision to purchase vinyl products will pay off. Sometimes a heavy rain is all it takes to clean the surface of the vinyl.

You may clean the glass surface with any common household cleaner or a mild detergent. A soft cloth or paper towel will do the job.

Airborne contaminants and dirt should be removed with a mild detergent and water, applied with a soft rag. Do not use any abrasive cleaning agents or an abrasive pad to apply. Rinse with clean water and wipe dry. Do not use a high-pressure sprayer to clean windows and doors.

Our windows and doors have been designed with a drainage system to ensure that water and melting snow will be removed from the frame. Simply keep all weepholes and drainage channels clear so that water drains to the outside as designed.

To clean your screens, simply remove them and hose them off with water. Do not use a high-pressure sprayer or any cleaning solvents.

Hardware parts require very little maintenance. They generally require no lubrication, but in rare cases where conditions do require lubrication of metallic parts,  we recommends that you use a light silicone lubricant.

In recent years, energy efficiency has become a prime consideration in the manufacturing of windows and doors. It is certain to become even more critical in the future as energy costs increase.

There are numerous factors involved in making a window or door efficient. The way they are engineered and built will significantly affect their performance in terms of energy efficiency. The amount of weather-stripping, the type of glass packs used, as well as the low-emissive coatings on the glass will all contribute to energy efficiency. The addition of argon gas in the sealed unit of a window is a relatively new option that can dramatically improve energy efficiency values.

Energy Star is a program, administered by the US Department of Energy and the Canadian Government in cooperation with manufacturers of appliances and many other products, including windows. The program is designed to reduce the consumption of fossil fuels. Windows and doors can only carry the Energy Star certification after they have been tested and approved by an independent laboratory through the NFRC program. When you select Energy Star certified products, you will reduce your energy consumption and help to improve the environment. All Vinyl Product System  products are Energy Star certified.

Unlike a window used in new home construction, a replacement window is a window that is custom built to fit into the opening of an existing window. It's built to fit that opening precisely and can be installed without disturbing the interior and exterior trim. It can modernize and upgrade the design of the existing window and, in most cases, will provide additional strength and energy efficiency benefits.

If you chose a high quality, energy efficient window such as the ones available from us, your initial investment can be recouped over time, through reduced heating and cooling costs. Numerous airtight construction features and advanced glazing in window units do a much more effective job of sealing cold air out and keeping heated air in.

The technology of vinyl extrusion has advanced significantly over recent years, enabling it to become the material that is most energy efficient and easiest to maintain. Vinyl has proven to be practical as well as beautiful. Vinyl Product System used to manufacture windows with other types of framing material, but now uses vinyl exclusively.

Aside from beauty and design considerations and general architectural preference, the major advantage of vinyl is the cost saving achieved through better energy efficiency. Another important factor is that homeowners never need to paint vinyl window frames, which results in a saving of both money and work.

The major difference between Vinyl Product System windows and lower quality vinyl windows is in the internal construction of the sash and frame. When looking at different products, ask your dealer to show you the structural components of the window and to explain how the window seals the airflow from inside the home.

No. There are different Low-e coatings that allow you to customize the glass performance based upon the location of the window in the home. Some coatings prevent more heat from entering, while others allow more heat to enter your home. This gives you the opportunity to control the comfort of each room individually, thus minimizing your energy consumption and lowering your costs.

If security is a concern, there are ways to maximize the security of your windows and doors. With the largest exposure to entry of a window or door being the glass, the latest concept available is laminated glass packs. These are designed to withstand multiple blows with a heavy object and still stay intact. Our Safe Visionä glass can withstand 30 to 40 direct hits with a baseball bat and not break out of the frame.

All windows and doors will reduce outside noise to some degree. If noise reduction is a concern, the best solution is to use Safe Visionä laminated glass. This will improve the noise reduction by as much as 100% over a standard glass pack.

They can help control the problem. Moisture vapor in the air condenses when it comes in contact with a cooler surface. A high quality vinyl window system that incorporates the latest warm edge technology glazing will help to reduce condensation, because it keeps the edges at a more consistent temperature. When you minimize the hot and cold differences of the glass, you reduce the amount of condensation.

Is your glass "sweating" , is ice forming on the inside surface of your windows or doors? The problem is not your new windows, the problem more than likely is excess humidity in your home. Humidity, which consists of warm air borne water vapor, is drawn towards cooler surfaces, such as your windows and doors. Surfaces that are below room temperature are more likely to show condensation.

When certain conditions exist, condensation can occur both inside and outside your home. The source of condensation is humidity, or air borne water vapor, which is present in all air. When this water vapor comes in contact with a cooler surface it will condense, similar to your bathroom mirror after you take a hot shower. Condensation can occur on windows and doors during the winter if the humidity level is high enough.

No. Windows do not cause condensation; they simply are doing what they are designed to do. By keeping the warm air in your home the windows also stop the humidity from escaping and that humidity becomes visible on the glass.

Temporary condensation will not last long and will eventually disappear.

Temporary condensation can occur:
•    After baths and showers, laundry, cooking or dishwashing.
•    At the start of the heating season. Your home can retain moisture from the humid summer months.
•    When the outside temperature experiences drastic changes. A sharp drop in temperature, especially during the heating season can cause temporary condensation.
During construction or renovation of your home. Most building materials retain moisture during shipping or storage; this moisture can be released into the home but will eventually dry out.